Hot water cylinder repair and replacement in Auckland

No hot water? Leaking cylinder? Let's get it sorted

Cylinder leaking, tripping the power, or just gone cold?
Give us a call, we'll work out what's wrong, tell you straight whether it can be repaired or needs replacing, and get your hot water back on.

What's going on with your hot water?

No hot water at all, or it's only lukewarm
Water leaking from the cylinder or pooling on the floor
Water running from the overflow pipe outside or on the roof
Gas califont won't fire up or keeps cutting out

You don't need to figure out what's wrong, that's our job.
Call us, tell us what you're seeing and we'll take it from there.

WHAT OUR CLIENTS SAY

Called the office, spoke to Haley who was friendly and gave me a rough estimate of what I required. Chris turned up that same day and gave me a quote, which I was very happy with (Haley was spot on :) ). His team on the day were on time, quick, efficient and friendly. Would definitely use them again. Highly recommend them. Thanks team.
P Matiu

WHAT OUR CLIENTS SAY

If you’re after a reliable honest team Matthews Plumbing has a 10/5 from me.
On time, Accurate quoting
Excellent workmanship, A great team - highly recommend
clare frost

WHAT OUR CLIENTS SAY

Matthews Plumbing were a pleasure to deal with! Came a couple of hours after I called them to look at our gas hot water heater which wasn’t working. Told me that I would need a new one (which wasn’t a surprise!), approximately how much it would all cost and were here the next morning to fix. Definitely recommend and would use again.
Catherine Parsons

WHAT OUR CLIENTS SAY

Service was awesome , quick and efficient. We had a blown hot water cylinder and he was able to put in an order and come back the next day to install it. All around great service and fair prices. Would recommend this company if your in the west harbour suburb.
Lincoln Phuong

WHAT OUR CLIENTS SAY

Johnny from Matthews Plumbing was a major investigator in his work for me. He left no stone unturned until he found the cause of the issue in my bathroom. This led to the issue being solved very successfully. Thank you, Johnny. You are a star!!
Ann Hodge

WHAT OUR CLIENTS SAY

I called after hours and the technician explained my options, and costs. I chose to take after hours option and received prompt service. Johnny was very professional and completed the job.
I would definitely call Mathews plumbing again and recommend.
Victoria Cruickshank

WHAT OUR CLIENTS SAY

We had some issues with our hot water heater, but Chris resolved them quickly and at a reasonable cost. Thank you!
Quan Sun
Silver cylindrical hot water heater installed in a small utility closet with connected copper pipes.

Cylinder leaking?
Do this while you wait for us

  • Turn off the power to the cylinder at your switchboard. It's usually labelled HWC or cylinder.
  • Turn off the cold water valve going into the bottom of the cylinder. Can't find it? Turn the water off at the toby near your front boundary.
  • If you have a gas califont and can smell gas, turn the gas off at the meter/bottles and don't use it.
  • Call us on 09 4164084.

Here's how we get your
hot water back on

1. Call us Tell the office what's happening. We'll give you a rough idea of cost and let you know when we can get to you.

2. We find the problem One of our plumbers comes out, works out what's actually wrong and talks you through your options before any work starts.

3. We fix it Plenty of cylinder problems come down to one part, like an element, thermostat or valve. If your cylinder has had it, we'll quote a replacement and get the new one in as quickly as we can.

lumber installing or servicing an outdoor tankless water heater mounted on a brick wall.

Repair or replacement? We'll tell you straight

Not every cylinder that stops working needs replacing. A lot of the time it's a burnt out element, a faulty thermostat or a valve that's given up, and that's a repair job.

If the tank itself is leaking, or the cylinder is getting on in years, a hot water cylinder replacement is usually the better money long term. We'll explain why, give you a clear quote upfront and handle the install.

We repair and replace electric cylinders (low pressure and mains pressure), gas califonts and heat pump cylinders. If you're replacing anyway, we can talk you through upgrading to mains pressure or moving the cylinder outside to free up a cupboard.

THE BENEFITS OF A HOT WATER CYLINDER IN YOUR HOME

There are many benefits to having Matthews Plumbing & Gasfitting install a hot water cylinder in your home. For example: 

A CONSTANT HOT WATER SUPPLY

Hot water cylinders can store a large amount of hot water; enough to sustain various activities at once, whether that’s washing

BOOSTED ENERGY
EFFICIENCY

The hot water cylinders we provide are very energy-efficient because they’re well-insulated! They retain heat, so they don’t need to reheat all the wat

HIGH QUALITY
WORKMANSHIP

We offer a one-year workmanship guarantee on all projects we complete for our clients. We are also registered Master Plumbers — another reason to choose us and have faith in the standard of our service.

SAVE ON
SPACE

Some of the hot water cylinders we install can be quite compact. For the Auckland landscape where homes with limited space are common, this is an ideal benefit. We can move Cylinders outside (If possible) to give you more storage.Save on space, and pick a hot water cylinder whose design doesn’t overpower your home.

FLEXIBILITY FOR HOMEOWNERS

Use a hot water cylinder with various heating sources, whether electric, gas or even solar. Homeowners can pick and choose the energy source that suits their needs best, and our hot water cylinders are sure to work just as well. 

WHY WE ARE THE
RIGHT CHOICE

At Matthews Plumbing & Gasfitting Ltd, you can count on us to deliver excellent plumbing services that cater to your plumbing needs. With a plumber from Matthews Plumbing & Gasfitting Ltd, you can make sure that your plumbing systems are maintained and properly cared for!

No matter if you would like to schedule routine plumbing maintenance or if you simply require a one-off plumbing service, we’ve got you covered.
EXCEPTIONAL AND
QUALITY SERVICE
TOP 3 AUCKLAND
PLUMBERS ON MONEY HUB
24/7 CALL OUTS
FOR EMERGENCIES
RELIABLE, HONEST
WORKERS
GREAT WITH
COMMUNICATION
MAster Plumbers members

FREQUENTLY ASKED QUESTIONS

Yes, we do hot water cylinder repairs and maintenance across Auckland and surrounding areas.

Yes, we install new hot water cylinders across Auckland. We work with mains-pressure and low-pressure systems and can recommend the right option for your home.

Mains pressure gives strong, consistent hot water pressure that matches your cold water, while low pressure delivers hot water at a slower flow rate.

  • Mains pressure: suits modern fixtures and larger households because the flow stays strong.
  • Low pressure: suits older plumbing setups or specific water-saving needs, with a steadier but slower flow.

Yes, we install, maintain, and repair gas hot water systems, including new installations and troubleshooting.

Yes, we install, service, and repair heat pump hot water cylinders. Our team can help with new systems, maintenance, fault diagnosis, and efficiency issues.

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is a registered New Zealand Business.
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